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Terms & Conditions

 

> Competitions and Offers

> Use of Website Terms and Conditions 

> Privacy

> Treating Customers Fairly

> Complaints and Concerns

> General Terms and Conditions and Important Information

> Privacy Policy

> Cookie Policy

> GDPR

> Customer Satisfaction Policy

> Reviews and Testimonials

> How do you protect my data?

 

 

Competitions and Offers

Competitions

Competitions are open to anyone aged 18 or over. The specific rules of each competition, the prize for each winner and the applicable terms and conditions will be provided with or directly linked to each competition.

Offers

Please see the following terms and conditions for our current offers:

Discount Codes

All of the discount codes on our website apply to the value of the Goods only excluding all delivery costs, unless specified otherwise. To apply the discount, you must enter a valid code into the Voucher Code box on the basket page and click the 'Apply' button.

Our discount codes cannot be combined or used in conjunction with one another. One code can be used per order only. Any of our discount codes can be withdrawn at any time without notice.

Certain products (including without limitation OSRAM, LEDriving, XENARC, Golf VI Headlights) are not part of any offer or discount code, unless specified.

Use of Website Terms and Conditions

Access

You are provided with access to this website in accordance with the Conditions and any Order placed by you must be placed strictly in accordance with the Conditions.

Registration

You warrant that (1) the personal data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and (2) you will notify us immediately of any changes to the personal data by updating these details on your online account; and (3) you agree not to impersonate any other person or to use a false name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or by the use by any other person accessing the website using your shopping account and/or your personal data or information.

Intellectual Property and Website Use

All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors PLC as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc.

You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Compliance with Laws

This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranty, whether express or implied in relation to its accuracy or currency. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods. This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

(1) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

(2) any loss of goodwill or reputation; or

(3) any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Disclaimer

Depending upon the specification, purchasing Goods may involve a time delay between ordering and taking delivery. Images of Goods may have been digitally altered. This process is done to remove point of sale material and to add a digital backdrop.

Law and Courts

The website and Conditions shall be governed by and construed in accordance with English law and it is agreed that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this website, the Conditions, any Order or their subject matter or formation.

Any contract will be concluded in English.

Privacy

All Car Parts Privacy Policy (last updated: May 2025)

Summary

As part of your dealings with All Car Parts Limited we will collect and otherwise process personal information about you in order to supply goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties and other Vertu entities. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our websites so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Websites.

Introduction

In this Privacy Policy, references to we, us or our (or words of similar import) means All Car Parts Limited being the entity that processes your personal information (as defined below) and interacts with you (for example, the entity from whom you purchase goods or other services).

All Car Parts Limited is a member of the group of companies of which Vertu Motors plc is the holding company (each company being a Vertu entity) and we operate using different trading names.  The documents you receive from any Vertu entity will identify the relevant Vertu entity that you are dealing with in any particular instance.

Trading names for All Car Parts Limited include:

  • AceParts
  • All Car Parts
  • CarBulbsDirect
  • PowerBulbs
  • WiperBlades
  • WindscreenWipers

and for the purposes of this Privacy Policy All Car Parts Limited and the Vertu entities shall constitute the Vertu Group.  Other Vertu entities which are part of the Vertu Group have separate privacy policies which can be found on their websites. 

In this Privacy Policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who visits our Websites, contacts us in connection with the purchase of any goods or services we provide or otherwise interacts with us (for example, via a physical or virtual store).

In this Privacy Policy, references to a Website means any website owned and operated by or on behalf of All Car Parts Limited including websites of our stores operating with any of our trading names.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 2018 and the UK GDPR (as defined in The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 both as amended from time to time (together the Data Protection Legislation) and other applicable laws and regulations that relate to data protection and privacy.

Who is responsible for your personal information?

For the purposes of the Data Protection Legislation All Car Parts Limited is the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. All information is stored on a group database so will be shared with other organisations in the Vertu Group who may act as data processors.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.

What information do we collect?

We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history , online history on our Websites and data collected as part of any payment (including previous addresses, bank account and credit or debit card details). This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:

  • Information that you provide by filling in forms, including those on our Websites and those on third-party websites that contain advertisements for our goods, and information provided by you as part of a purchase or potential purchase on our Websites including purchase and payment processing by our transaction and payment providers, even if that purchase does not proceed and information provided by you in response to our or third-party surveys and as feedback.
  • When you enquire about or purchase goods or services we collect personal information to respond to your enquiry and to process and complete your purchase.
  • Details about the transactions you carry out with us including vehicle support services and purchases of goods.
  • CCTV footage in which you feature when you visit our premises.
  • Information contained in records of communications between us, including e-mails, letters and text messages. We may also record calls between us for training, monitoring and quality control purposes and recorded calls may be transcribed for the purposes of enhancing and personalising your experience and future services.  Our telephone system is set up in such a way that all calls in and out of our contact centre are transcribed or recorded. These are kept for a period of up to 13 months. If a call is made to or from our contact centre but gets transferred to a dealership or another head office department, then the recording or transcription terminates at the point of transfer.
  • Details of your visits to our Websites, including, but not limited to, information you input into forms/fields on our Websites, traffic data, location data (including the country and telephone area code where your computer is located), IP (internet protocol) address, browser and operating system information, and the resources that you access (including the pages of our Website that you view, the website from which you access our Website, and goods and services that you are interested in). For more details of how we collect data through the use of cookies, please see the separate cookies policy on our Websites.  You may be able to disable the collection of some of this data through amending the web settings of your device or browser but doing so may impact the functionality of our Website.
  • Details of your device and Google ID if you mobile messaging "sign" or open a document that we send to you by mobile messaging or click on a link in an email we send to you.
  • Information concerning your marketing preferences where these rely on consent.
  • If you follow or comment on social media posts from or shared by the Vertu Group, we may collect details that are part of your public profile on social media sites.
  • Details supplied by you as part of a competition or prize draw entry.
  • Your details and details of your current vehicle when you provide details to us on one of our Websites.
  • If you sign up for an account on one of our Websites, details of the goods that you have searched for, obtained quotations on or saved to your account.

There may be circumstances when we collect special categories of personal data regarding your health, sexual orientation or criminal convictions, if you provide this information to us as part of a discussion regarding your vehicle or vehicle enquiry.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

We may collect and process information we receive about you from third parties. This information may include your personal and financial information, your employer, companies that you are connected with (such as a Director) or other person connected with your finance application; any business accounts you have and public information such as County Court Judgments, bankruptcies and the Electoral Register.

We may also collect information about your preferences in connection with our Websites and your activity on our Websites, for the purposes of enhancing and personalising your experience on the Websites. We may provide our manufacturer partners, suppliers and our advertisers with aggregate information about Website users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

How do we use your personal information?

We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:

  • to respond to queries from you regarding the possible purchase of goods or services, including looking at your searches and history on our Websites prior to an enquiry and combining the data held on our systems with your activity on our Websites and your Google ID;
  • to carry out our obligations arising from any contracts entered into between you and us including purchase of goods and provision of services, and to respond to queries from you regarding those contracts;
  • to manage and administer the relationships between you and us (or one or more of the members of the Vertu Group);
  • to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us;
  • to obtain feedback from you regarding us and the manufacturer of your goods;
  • to provide you with information regarding other services and products that are available to you from us or third parties, including follow up calls, mobile messaging and / or email to establish your interest in any such products and, where we have targeting cookie consent, driving or suppressing targeted online advertising;
  • to provide you with reminders regarding your vehicle including, for example, when your vehicle may be due for replacement parts; and
  • to offer assistance with your transactions with us where you have partially, but not fully, completed an online transaction or enquiry (i.e. you have provided your details or logged in to your Website account, you have consented to targeting cookies, you have clicked on a page on our Website originating from a link sent to you, or added items to a basket but have not completed a purchase).

If you enquire about any goods or services or add items to a basket we will use your information to contact you for up to 1 month about that potential purchase (and target advertising to you where you have accepted targeting cookies).

If you go ahead and purchase any goods or services from us we will use your information in various other ways, details of which are provided to you at the time of your purchase. These include:

  • contacting you to obtain feedback on your purchase or other services provided;
  • contacting you in the future with reminders about your vehicle and / or goods;
  • use or supress targeted advertising to you

If you have a Website account, we will use the information contained within it to contact you regarding items you have expressed an interest in, or similar items.

All of the above are examples of where we believe that we have a legitimate interest in using your data (apart from the specific consents referenced).

In accordance with your preferences and cookie consents, we may also use your personal information to provide you with additional information about vehicles, services, promotions and offers that may be of interest to you including those relating to the rest of the Vertu Group, which may be based on data held about you.  The preferences set within your Website account will apply only to communications sent using that account information and, if you are also a customer of the Vertu Group, you will have separately stored preferences in that capacity.  

The section below entitled "What choices do I have?" explains how you can change whether to receive information from us that is based on consent/preferences. Please note that, even if you choose not to receive this information, we may continue to use your personal information in the ways described above and below.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more Vertu entity), to investigate or prevent suspected crime or fraud, or to protect our rights, property or safety or those of our customers, employees or other third parties.

In addition, where permitted by law, we may combine the information we hold with information about you or your interests, socio-economic and socio-demographic status, online identifiers and current contact details collected by third parties such as marketing agencies and from public sources.

How do we make decisions using your data?

We will use your information to carry out automated decision-making and profiling in some circumstances. For example, reminders will be automatically sent where relevant based on the vehicle, the goods and maintenance information we hold. We will also select customers for marketing campaigns and offers based on factors such as age of vehicle, type of vehicle and date since last purchase of goods as well as previous responses to marketing campaigns and Website activity.

We may use your offline and online history to drive or supress targeted online advertising, in accordance with our cookie policy.

How long do we keep your personal information?

We will not retain information longer than we need to. In general, if you enquire (in person or by creating a Website account) but do not purchase goods or services from us, we will keep your information for 2 years to enable us to deal with future enquiries more effectively and to deal with any concerns regarding the enquiry process. If you purchase goods or a service from us, or have servicing or repair work carried out, or purchase apart from us, we will keep your information (and your Website account will remain live) for 7 years from your last transaction with us. We may keep details of a vehicle for longer than that but without it being attached to your information.

With whom do we share your personal information?

In connection with the above uses of your personal information, we may share your personal information with third parties as described below. We will share your personal information with other Vertu entities in the Vertu Group for the purposes set out above and below.

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

  • Your personal information may be passed to or collected by third-party organisations that provide services to us such as software providers, web-hosting companies, mailing vendors, analytics providers, prospecting agencies and marketing agencies, IT providers (including data storage, data security, data integration, accounting, analytics), telephone service providers and any third party to whom we sub-contract work (such as repairs or specialist fitting) or who provide services or offers to our customers on our behalf.
  • Your personal information may be passed to or collected by our purchase and payment processing providers (including Shopify International Limited, Paypal UK Limited, Stripe Inc., Sage Group plc) to assist with our online stores and commerce services.  These providers may be located in other countries and your details may be passed outside of the European Economic Area, in order to provide these services to you including, but not limited to, transaction processing and fraud prevention.
  • We may share your name and contact details with Facebook and other social media sites to enable them to identify you as a customer of the Vertu Group and to assess criteria such as age and location to assist with our marketing on social media. We do not receive any details from Facebook that we do not already hold and the data would be used in a generic way only to target advertising.
  • We may share your details with Google to enable Google to identify you to drive or supress targeted advertising, if you have consented to targeting cookies we will be able to match your online device history to other offline information we hold if you have clicked on an email or mobile messaging link sent to you.
  • We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime. We will pass your personal information to third-party providers of insurance products that we offer, if you consent to being provided with an indicative quotation for and / or take up the option of purchasing one of those products.
  • In the event that we sell or buy any business or assets (including car dealerships), we may disclose personal information held by us about our customers to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about our customers will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more members of the Vertu Group); or to protect our rights, property or safety or those of our customers, employees or other third parties.
  • We may pass your personal information to third parties for the purpose of customer data management. This could include activities designed to support data accuracy by cleansing and updating existing records, correcting database errors and identifying if you have recently moved, or if there is a recent change in your personal details or circumstances that may affect our relationship with you.

We may share non-personal aggregate statistics (group) data about visitors to our Websites, sales and traffic patterns with members of the Vertu Group and other third parties.

Protecting your personal information

Our security procedures mean that we may occasionally request proof of identity and address before we are able to disclose sensitive information to you.

The transmission of information via the internet is not completely secure; this risk is not specific to our Websites and is common across the internet. We cannot guarantee the security of your data (including your personal information) transmitted to our Website; any transmission is at your own risk.

What choices do I have?

If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.

You can choose to stop receiving marketing emails or mobile messaging from us by following the unsubscribe link and instructions on the respective marketing emails or mobile messaging we send you. You can also ask us to stop including you in marketing campaigns using profiling by writing to us using the details below.

You can also choose to change your marketing preferences by writing to us using the details below.

These changes will not prevent all uses of your information (where we believe we have legitimate interests to use it) but if you are concerned about this you can ask us to stop all contact with you.

Access to your personal information

The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please contact us using the details below.

Right to be forgotten

You have the right to request that Vertu Group delete your personal data in certain circumstances if you would like more information about this please contact us using the details below. If you have purchased goods or services from us we will retain details of your purchase for 7 years. If we are unable to delete your data as we believe that we are required to retain it, we will delete as much information as we are able to and will also stop sending you any further information.

Third Party sites

Our Websites contain links to other websites. This privacy policy applies only to the All Car Parts Limited websites, so visitors should always be aware when they are moving to another site including those provided by other Vertu entities and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our Websites.

We do not pass on any personal information about our visitors to any other site (unless we have obtained your consent to do so). In addition, if you linked to a Website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

Transferring your information outside of Europe

As part of the services offered to you through the Website, the information which you provide to us may be transferred to countries outside the United Kingdom and outside the European Economic Area (EEA). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that it is to a country with data protection laws which are at least as stringent as those in England or we will put in place appropriate safeguards in accordance with our legal obligations to ensure that your personal information is adequately protected irrespective of the country to which it is transferred. These safeguards may include obtaining contractual assurances from any third party given access to your personal information that your personal information will be protected by standards which are equivalent to those that protect your personal information when it is in the EEA.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Cookies

Our Websites use cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our Websites, which helps us to provide you with a good experience when you browse our website and also allows us to improve our Website. Details of the cookies used and how we use the information we obtain are set out in our cookie policy under ‘Information: Privacy/Cookie Policy’. You will be asked to set cookie preferences when you access one of our Websites for the first time.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How to contact us

If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us by writing to us at: Data Protection Officer, Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne & Wear, NE11 0XA or emailing on datacontroller@vertumotors.com.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Treating Customers Fairly

At PowerBulbs we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.

Treating Customers Fairly (TCF) is a key principle set by the financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly. At PowerBulbs we adhere to the FCA's six guiding principles on how to engage with customers, these govern how we communicate with our customers, the level of service we provide and the fairness of our products, services and procedures.

The six principles that we strive to achieve to ensure fair treatment of our customers:

1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.

5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

The ways we meet these requirements in the day to day running of our business:

  • We continually aim to understand the needs of our customers.
  • We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
  • We make certain our customers understand the risks associated with our services at the outset of an instruction.
  • We keep our customers fully informed in a clear and fair manner that is unambiguous and not misleading.
  • We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
  • Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
  • We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
  • We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.

Complaints and Concerns

Complaints Handling Procedure

It is our aim to provide a very high standard of service to every customer. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers. We take all complaints seriously.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by any of the methods listed under ‘Contact Us’:

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your agreement details
  • Your vehicle details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork.

What we will do if we receive a general complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible and it is sometimes necessary for us to look into the matters you have raised in more detail. Whether you have contacted the group business, dealership or department that you have been dealing with direct, or whether you have contacted our central Customer Services team, in most cases the relevant business, dealership or department will remain responsible for attempting to resolve your concern.

We will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. You may raise or discuss your concern with our central Customer Services team at any stage.

After the process above, if we are unable to resolve your general complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us by any of the methods listed under ‘Contact Us’.

General Terms and Conditions and Important Information

Parts and Accessories

Please see our standards terms and conditions for purchasing parts and accessories:

  • PowerBulbs
  • CarBulbsDirect

Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are set out below:

  • You place the Order for your Goods on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
  • We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Goods you have ordered. These emails do not constitute acceptance of your Order.
  • For items being delivered to you (as opposed to click & collect), when your product is shipped from our premises, we will send you a despatch confirmation email
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Goods ordered unless we have notified you that we do not accept your Order.
  • For most Goods sent directly from our premises, your credit/debit card will be charged when your Order is placed
  • If the Goods are being delivered direct to you from a supplier, for instance in the case of larger products, you may be charged at any point between confirmation of your Order and despatch. The exact timing of this will vary according to supplier and the product you're ordering.

Non-acceptance of an Order by us may be a result of one of the following:

  • The Goods you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • If you are placing an order for an item that by law is age-restricted, then by clicking the order confirm button you are also confirming to us that you are of at least the legal age required to purchase the product. By clicking the order confirm button, you further acknowledge and consent to us taking steps to verify your age by reference to publicly-available third-party sources. We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age.
  • All age-restricted goods must be received by a person who is at least 18 years old at the time of delivery or click & collect handover. We require this regardless of the relevant age limit for the age-restricted product.
  • We reserve the right to request proof of age identification from you if your order contains age-restricted goods, and we are unsure that you are at least 18 years old at the point of delivery or at the point of click & collect handover. For the delivery or handover of all age-restricted goods, we operate on a Challenge 25 basis, which means that if we think you look under the age of 25, we will ask you to show us proof of age identification. If you are asked for proof of age identification and are unable to provide us with any, we reserve the right to withhold the delivery or click & collect the Order.
  • We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate. We also reserve the right to suspend your account and any associated accounts and contact you if we notice an unusual pattern of returns activity or there is other suspicious activity associated with your account or any associated accounts. In the event that this happens you will receive an email not notify you of this
  • Should we have taken payment prior to non-acceptance of your Order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you.

Parts and Accessories

We will transfer to you the benefit of any warranty or guarantee given by the manufacturer. For added peace of mind you get a FREE warranty of up to 12 months with certain parts and accessories bought from us via the website or over the phone. Different warranties apply to different products and the item specific warranty will be detailed with each individual product in the Goods Description.

Orders not Received – Notification Period

You must notify us within 30 days of despatch if you have not received your goods. Please contact us within this period of time in order for us to be able to assist and resolve your query.

Returns

How do I return an Item?

We hope you will be very happy with your new purchase. However, if for any reason you need to return an item, please contact us using the contact details on the website or on your Order, we are on hand to help with anything. Full details of the process for returns and cancellation are included in our standard terms and conditions of sale for parts and accessories – brief details are set out below:

If any Goods are returned for any reason in opened packaging or in a used condition we are entitled to deduct a fair and reasonable amount to reflect the condition of the returned Goods and you will receive only a partial refund or no refund at all.

Can I return an Item?

If you are dealing as a consumer, yes you can return an item and cancel the Order as long as it’s in an unopened, unused condition and the Goods have not been built to, adapted or converted to your specification. If you wish to exercise this right, please inform us by email or letter within 14 working days of the date of delivery.

When you receive your Goods we always recommend that you check your existing part or accessory before opening your new product to ensure you have the correct fitment. If you have ordered the incorrect part or accessory for your vehicle, you can return it to us within 14 working days of the date of delivery as long as it’s in an unopened, unused condition and the Goods have not been built to, adapted or converted to your specification.

If you wish to claim for damage or shortfalls in the delivery or that the Goods do not materially comply with their description, then you must advise the Seller in writing within 14 days of delivery.

Can I exchange an item?

Yes, if the item is returned to us in an unopened, unused condition and the Goods have not been built to, adapted or converted to your specification we will happily exchange the item. Once we receive the original item back we will dispatch the exchange item the same working day.

Will my postage cost be refunded?

We will only refund your postage costs if you return the Goods to us because of an error on our part. Upon receipt of the returned item we will refund reasonable postage costs.

Overseas Returns

PLEASE NOTE: when returning an item from overseas please ensure that all paperwork is completed correctly, stating the item is a return. If this information is missing, we may incur customs charges so unfortunately we will have to refuse the return of the item.

Disclaimers

Legal use - the goods, parts and accessories offered by us are only intended for use in a legal manner. It is the sole responsibility of you (and not us) to ascertain and obey all laws which apply to the possession and use of any item from us. You are advised to consult all relevant national laws and regulations before placing an Order. By placing an Order, you represent that you are of legal age and that the products ordered will only be used in a lawful manner. You agree that you will not use or allow others to use any item from us illegally. You further agree to indemnify and hold us harmless for claims, actions, and legal and/or court fees brought against us in connection with any use of items delivered.

High Wattage Bulbs and LEDs - if you use your vehicle for off road, display or racing purposes, higher wattage bulbs and LEDs are available for sale:

  • LED bulbs are not road legal as they cannot be E-marked however, this does not apply if your vehicle has LEDs fitted by the vehicle manufacturer.
  • Higher wattage bulbs are not road legal.
  • LED bulbs and high wattage bulbs are sold solely for off-road use only.

In addition, care should always be exercised when increasing power consumption with 100w bulbs, as most vehicles are fitted with 55w bulbs as standard.

Goods fit and sufficient for intended use - it is the sole responsibility of you (and not us) to ascertain and determine the appropriateness of the Goods for your required use, including without limitation their application for your specific vehicle, based on the information provided on the website or marketplace listing at the time you place your Order. By placing an Order you acknowledge and represent that you have determined that the Goods will meet your requirements, your vehicle and your intended use.

Definitions

"Conditions" means these terms and conditions and the Special Conditions;

"Goods" means the vehicle, parts or accessories displayed for sale on this website and stated in the Order;

"Goods’ Description" means that part of the website where certain terms and conditions in respect of individual Goods are provided;

"Order" means the order agreed between you and us;

"Special Conditions" means the terms and conditions in the Goods’ Description;

"We/us" means Vertu Motors plc (company number 05984855) or one of its group or affiliate companies whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA; and

"You" means a user of this website.

International Special Terms and Conditions

These additional terms and conditions will apply to all orders for Goods which are being delivered outside of the UK.

Definitions

"EU" means any country or territory in the fiscal (VAT) area of the European Community for the avoidance of doubt excluding the UK.

"Non - EU Countries" means Switzerland, Norway and any other country or territory not within the fiscal (VAT) area of the European Community.

Payment and VAT

We currently only accept payment in Pound sterling, Euro, Australian Dollar, United States Dollar and Canadian Dollar. We are unable to offer the option to pay in any other local currency. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.

Our delivery charge will be itemised as ‘delivery’ on the delivery and order confirmation pages of the website and in emails from us, after the subtotal for the value of the Goods purchased.

The total price you pay to us for the Goods is always the same.

VAT (or its equivalent tax) will depend on the country of delivery and will be applied as follows:

Australia - The price includes Australian GST unless otherwise stated but excludes any other local taxes or customs charges or import duties that may apply. Any such charges will be your responsibility and will not be paid by the Seller.

EU - The price includes VAT in the destination EU country unless otherwise stated but excludes any other local taxes or customs charges or import duties that may apply. Any such charges will be your responsibility and will not be paid by the Seller.

UK - The price includes UK VAT.

All Other Countries - The Goods and the delivery service will normally be zero-rated i.e. not subject to VAT (or its equivalent tax). However, the price paid by you for the Goods and/or the delivery service will remain the same but excludes any other local taxes or customs charges or import duties that may apply. Any such charges will be your responsibility and will not be paid by the Seller. As no VAT (or its equivalent tax) has been charged there is no tax to re-claim from us.

Import Duty and Tax Payments and Customs

Goods delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges once the Goods reach your country as a result of local legislation or customs formalities. The recipient of the Goods is responsible for all customs formalities for the import of the Goods and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied out-side the UK. The recipient of the Goods, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering Goods to be delivered to someone else, please ensure they are aware that they will be responsible for these additional charges.

Please note that in some countries, such as the USA and Canada, the person ordering Goods may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Goods will be made.

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check the import charges applicable in any country outside the UK before ordering Goods to be delivered there.

You (or the recipient of the Goods if different) will be the importer for all deliveries of the Goods outside the UK. Therefore, before placing an Order, it is your responsibility to check that any Goods ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order.

You agree that we will act on your behalf as exporter of the Goods and will complete export declarations in our own name on your behalf.

Deliveries of Goods to destinations outside the UK may be subject to cross-border inspections by customs authorities. We advise that you check any customs formalities in any country outside the UK before ordering Goods to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the Goods or order which you may need in order to arrange customs clearance however you must meet any additional charges for customs clearance.

Where possible, we or our subcontractors, will carry out all customs formalities on behalf of the recipient of the Goods. We or our subcontractors, will request payment for these charges from the recipient of the Goods in a separate invoice. We may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled, and the Goods returned to our warehouse.

If an Order is placed and restrictions that we were not aware of at the time the Order was made are applied by the customs authority of the destination country, then we will cancel the Order and return payment to you.

If the recipient wishes to return the Goods, they must request a refund of the customs duties and any tax directly with their local customs office and must present proof of return.

International Delivery Charges and VAT

The website will confirm our charge to deliver your Goods to an international address before you place your Order for the international delivery service.

The total price you pay us for the delivery services is always the same, regardless of whether or not UK VAT or an equivalent tax in your country is chargeable on the delivery service.

Applicable tax applying to delivery charges will depend on the country of delivery and will apply in accordance with the above paragraph (Payment and VAT).

Privacy Policy

Summary

All Car Parts Limited is a member of the group of companies of which Vertu Motors plc is the holding company (each company being a Vertu entity).

As part of your dealings with All Car Parts Limited trading as All Car Parts, AceParts, PowerBulbs and CarBulbsDirect we will collect and otherwise process personal information about you in order to supply goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties and other Vertu entities. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our Websites so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Websites.

Introduction

In this Privacy Policy, references to All Car Parts, AceParts, PowerBulbs, CarBulbsDirect, we, us or our (or words of similar import) means All Car Parts Limited.

The documents you receive from any Vertu entity will identify the relevant Vertu entity that you are dealing with in any particular instance.

For the purposes of this Privacy Policy All Car Parts Limited and the Vertu entities shall constitute the Vertu Group. Other Vertu entities which are part of the Vertu Group have separate privacy policies which can be found on their websites. If you access the Website of a Vertu entity other than those operated by All Car Parts Limited you should read the privacy statement of that site.

In this Privacy Policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who visits our Websites, contacts us in connection with the purchase of any goods or services we provide or otherwise interacts with us (for example, via a physical or virtual store).

In this Privacy Policy, references to a Website means any website owned and operated by or on behalf of any Vertu entity including websites of our stores.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 2018 and the UK GDPR (as defined in The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 both as amended from time to time (together the Data Protection Legislation) and other applicable laws and regulations that relate to data protection and privacy.

Who is responsible for your personal information?

For the purposes of the Data Protection Legislation All Car Parts Limited is the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. All information is stored on a group database so will be shared with other organisations in the Vertu Group who may act as data processors.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.

What information do we collect?

We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details, payment and bill information, and bank account and credit or debit card details). We may also obtain copies of your driving licence and other identification, and your vehicle insurance details. This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:

  • Information that you provide by filling in forms, including those on our Websites and those on third-party websites that contain advertisements for our goods.
  • When you enquire about or purchase a goods or services we collect personal information to respond to your enquiry and to process and complete your purchase.
  • Details about the transactions you carry out with us including vehicle support services and purchases of goods.
  • CCTV footage in which you feature when you visit our premises.
  • Information contained in and records of communications between us, including e-mails, letters and text messages. We also record calls between us for training, monitoring and quality control purposes.
  • Details of your visits to our Websites, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located), IP (internet protocol) address, browser and operating system information, and the resources that you access (including the pages of our Website that you view and the website from which you access our Website). For more details of how we collect data through the use of cookies, please see the separate cookies policy on our Websites.
  • Details of your device and Google ID if you SMS "sign" or open a document that we send to you by SMS.
  • Information concerning your marketing preferences where these rely on consent.
  • Information relevant to the insurance products that we sell that are provided by third parties.
  • Information from you to enable us to propose you for finance, as required by the relevant third party finance company. This will include financial and employment information and verification documents.
  • Details of diagnostic tests and work carried out on your vehicle including video footage and records of parts used.
  • Some of our sites will use automatic number plate recognition technology to monitor vehicles visiting the site.
  • If you follow or comment on social media posts from or shared by the Group, we may collect details that are part of your public profile on social media sites.
  • Details supplied by you as part of a competition or prize draw entry.
  • Your details and details of your current vehicle when you provide details to us on one of our Websites.
  • If you sign up for a "My Car" account on one of our Websites, details of the vehicles that you have searched for, obtained quotations on or saved to your account, as well as details of any part-exchange or current vehicles you provide details of.

There may be circumstances when we collect special categories of personal data regarding your health, sexual orientation or criminal convictions, if you provide this information to us as part of a discussion regarding your vehicle or vehicle enquiry. In particular, if you use the Motability scheme, we may collect details about your disability and health to administer your application and verify your eligibility for the scheme.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

datacontroller@vertumotors.com.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Cookie Policy

Cookies and Privacy

Our website uses cookie technology which helps us bring you the best possible experience when you visit this website. This page is designed to be open and transparent in detailing the information we collect and how we use it and also provides guidance on how you can opt out of cookies should you wish to.

This cookie table has been created and updated by the CookieFirst consent management platform.

Cookie Name Purpose More Information
Site cookie (for viewing car deals and performing car searches, improving visitor experience) session This cookie is automatically created by our server to allow authentication of users.

-
Google Analytics _utma_utmb_utmc_utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they have visited. Google Analytics enables Advertising Reporting features like Audience Demographics and interests Reporting, DoubleClick Campaign Manager reporting, and Google Display Network Impression Reporting helping to better understand users. This includes recording when users have viewed videos of ours on Facebook or YouTube before visiting our site. Click here for an overview of privacy at Google
Post Code PCDE This is a cookie we use to allow our visitors to use the website. It allows you to only enter your postcode once and it will be remembered on other pages. No details are stored in either the cookie or on the visitor's machine. This cookie will be deleted at the end of each session. -
AddThis DiDtPscUidUitUvc We also use AddThis cookies on the site. In summary these allow users to share content via Social Networking websites and email. When we provide links to third party services you find useful, they may place a cookie on your device to make their service easier to use. -
YouTube __utmb, __atuvc YouTube: We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page
AddThis _atuvc AddThis: The __atuvc cookies is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users. -
Doubleclick   This is a supplier which helps us track the online advertisements which we serve to consumers and the subsequent actions on our Website of those who respond. Our website pages may contain electronic images which are tracking pixels; these allow us to track user interactions on these pages. They may also report back some information to DoubleClick about the interaction on that page. -
Audience Science   Cookies: rsi_segs: This is one of our online audience monitors that allow us to track customer actions on the Website and to tailor the advertisements you see on 3rd party sites. The content of these advertisements is influenced by your interactions with the Website such as the pages you view, searches you conduct and offers you show interest in. -
Google Adsense   We use third-party advertising companies to serve ads when you visit our Website. These companies may also use cookies, over which we have no control. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. -
Facebook   We use the Facebook Customer Audience Pixel on our website to advertise goods and services which may be of interest to you. For example, we may show an advert on Facebook which relates to particular pages you visited on our site when we have an offer on. The pixel will not provide any private information on your profile or account. -
Foshpa Marketing   This is one of our online audience monitors that allow us to track customer actions on the Website, such as the pages you view, searches you conduct and offers and vehicles you show interest in. -
Hot Jar _hjUserId This cookie is set as soon as a user loads a page which contains a Hotjar code. The cooke contains a universally unique indentifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions -
Hot Jar _hjDonePolls This cookie is set once a visitor completes a poll using the Feedback poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. -
Hot Jar  _hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. -
Hot Jar _hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. -
Hot Jar _hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit Users Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. -
Hot Jar _hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. -
Hot Jar _hjincludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. -
Calltrack callstracksData, calltracksGuid Calltracks' call tracking software allows businesses to track the online and offline sources of phone calls received by potential clients and customers, providing them with a better understanding of which keywords or additional marketing led to a phone call and which did not. The calltracksGuid cookie identifies users within your site, for uniquely identifying the visitor between page views. The calltracksData cookie is used to hold information about the source referring the visitor (e.g. Google or Bing), Pay Per Click ad that the visitor clicked on (if applicable), and which phone numbers have been displayed to the visitor. Please visit Calltracks' privacy page for more information.
Cookie First   This cookie table has been created and updated by the CookieFirst consent management platform. -

Often, your web browser will let you control all of your cookies in the browser security and privacy settings. If you'd like to learn out more about cookies as well as how to manage, and delete them, visit: www.allaboutcookies.org.

If you'd like to stop being tracked by Google Analytics across all websites that use the service then visit http://tools.google.com/dlpage/gaoptout.

Links to other websites

Our website contains or may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

GDPR

The GDPR is a new European privacy law designed to replace the EU’s Data Protection Directive. As of 25 May 2018, all companies and organisations that process personal information of EU citizens will be legally required to comply with the GDPR. These regulations will allow customers to have greater clarity and control over how their personal data is processed by organisations.

‘Personal data’ is defined as any information that can be used to directly or indirectly identify a person (eg customer email addresses, names, addresses, bank details, computer IP addresses etc). The new GDPR legislation makes it illegal for any such information to be gathered/used by an organisation without first gaining the unambiguous consent of the individual in question.

An organisation must use only clear, easily accessible language when requesting consent to process an individual’s personal data, and consent must be equally easy for the individual to withdraw. For example: a company may request an individual’s consent to use their email address (ie personal data) to subscribe them to a mailing list; this request must be made clearly and consent must be given in clear terms (such as through an ‘opt in’ tick-box); if a customer should choose to change their minds and withdraw their consent, this must be simple and clear to achieve (eg through a clearly identifiable ‘Unsubscribe’ link within a subscription email).

The new GDPR legislation addresses the need for organisations to shift focus onto the customer, and how best to serve, respect and protect them. PowerBulbs welcomes these legislative changes, and is delighted to incorporate them into our already impeccable service and data protection standards.

PowerBulbs will never contact customers for marketing purposes without first having received consent via a ‘Sign up’ box on the website homepage or an 'opt-in' tick box at the website checkout page, nor will we ever pass customer details to third parties. We record how and when any such consent is obtained and what precisely such consent includes. We respect and support the customer’s ‘right to be forgotten’ – that is, the erasing of customers' personal data at their request. Customer requests for personal data to be erased can be made via email at support@powerbulbs.com or telephone at: 01924 334180.

More information on the EU’s new GDPR legislation, the final legal text and information on key issues can be found at: https://gdpr-info.eu/

Customer Satisfaction Policy

If you are not completely satisfied with the quality of service or any product that you purchase from our company, please contact our Customer Service Team.

They will review each complaint individually within 5 days, fairly and confidentially and in accordance with our quality systems.

We will keep you informed on the progress and outcome by e-mail or by your chosen method of communication within the 5 days.

Reviews and Testimonials

We encourage our customers to submit product reviews and testimonials. However, there may be rare occasions where we do not publish all product reviews and testimonials.

For example, we may not publish a review or testimonial if it contains inaccurate or irrelevant information, or if it contains inappropriate or offensive language.

We reserve the right to choose not to publish any review submitted.

How do you protect my data?

Your security is of paramount importance to us.

We understand that you may have concerns about ordering online. However, we pride ourselves on offering our customers a safe, secure environment to order online from. This is why we use SagePay Credit Card processing services.

SagePay are a market leader in eCommerce payments. Their systems are highly secure to give you the very best protection when shopping with us online. You can read more about SagePay and their security policies.

These steps all ensure that your details are secure - and far more secure than they would be should you give them over the telephone or face to face in store. Ordering online means that NO ONE sees your payment details, thus ensuring the best possible security.

In addition, our own web server is PCI DSS compliant and regularly scanned to ensure that it is secure.