Powerbulbs Support Centre

What can we help with?

Contact Us

How can I contact you?

Email [email protected] us at 01924 33480.

Our phone lines are open weekdays from 9am-5pm (UK time) and our advisors will be on hand to help you with your enquiry. Whether is may be seeking advise on choosing the correct headlight bulbs you require for your vehicle, or you have an enquiry regarding and existing order, please do not hestitate to contact us as our dedicated support team here at HQ are always happy to help.

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Send us an email

If you need any advice choosing headlight bulbs for your car or you have an enquiry regarding an existing order please don't hesitate to contact us. 

To contact our customer services team by email, please email us directly at [email protected]

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Give us a call

You can speak to our customer services team by phone who will be more than happy to help with any questions you may have, from choosing the best product to enquiries about existing orders.

Our team are available Monday to Friday, 9am until 5pm GMT.

Call us on:

  • UK: 01924 334180
  • International: 00 44 1924 334180
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Write to us

You can write to us at:

Aysgarth House
Aysgarth Drive
United Kingdom


Please note that we are a mail order company and do not have a shop or trade counter.

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How much is delivery and when will my order arrive?
Destination Delivery Method Delivery Time Price
UK Economy Delivery 3-4 Working Days £1.69 on orders under £14.99
  FREE Delivery 3-4 Working Days Free on orders over £14.99
  Tracked Delivery 48 Hours 2-3 Working Days £1.99
  Tracked Delivery 24 Hours 1-2 Working Days £2.99
  *DPD Next Day Delivery 1 Working Day £5.99
Australia Standard Delivery 7-10 Working Days $5.00
  Tracked Delivery 5-7 Working Days $16.63
Canada Tracked Delivery 7-10 Working Days $4.99
*US Standard Delivery 7-10 Working Days $4.99
  Tracked Delivery 5-7 Working Days $14.49
Singapore Standard Delivery 7-10 Working Days £4.99
  Tracked Delivery 5-7 Working Days £8.99
New Zealand Standard Delivery 7-10 Working Days £4.99
  Tracked Delivery 5-7 Working Days £8.99
*Europe Standard Delivery 7-10 Working Days €4.99
  Tracked Delivery 5-7 Working Days €11.69

*We only ship to parts of the US, states include: Alabama, Arizonia, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Kansas, Massachusetts, Maine, Missouri, Mississippi, Montana, North Carolina, North Dakota, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin.

*We only ship to parts of Europe, countries include: Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Netherlands, Portugal, Sweden.

If no delivery option is shown for your country, please contact us and enquire as we may still be able to provide a shipping service.

Please note: If your parcel is being shipped internationally, additional custom fees may apply.

*DPD Next Day Delivery orders to the UK, please note:

  • Orders placed before 3:30pm Friday will be delivered Monday.
  • Orders placed after 3:30pm Friday will be delivered Tuesday.

*Unfortunately due to regular problems when delivering to certain countries via a non-tracked service, we cannot currently offer our free delivery service to the following:

  • New Zealand

On rare occasions, due to factors outside of our control, delivery may take slightly longer. If you haven't received your order within the estimated time please accept our apologies. Please contact us and we'll be happy to provide further assistance. 

Please note: Due to recent COVID-19 epidemic, delivery times may be extended up to and additional week to some territories.

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When will my order be dispatched?

We aim to dispatch orders within 24 hours of receiving them.

Orders over the weekend are dispatched on the following Monday.

*For DPD Next Day Delivery orders to the UK, please note:

  • Orders placed before 3:30pm Friday will be delivered Monday.
  • Orders placed after 3:30pm Friday will be delivered Tuesday.

Deliveries may take a little longer during busier times such as Christmas and Bank holidays. We would then ask you to allow two or three extra days for your order to arrive to you. Unfortunately, any delays caused during these times are beyond our control.

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My order hasn't arrived, what should I do?

We're really sorry to hear that your order hasn't arrived yet. We send an email confirmation once your order has been dispatched from our warehouse, once you have received this you should receive your order within the specified time in our 'how much is delivery and when will my order arrive' section, depending on which service you have chosen at the checkout.

If the time stated has lapsed and you still haven't received your order, there are certain few checks that can be made before contacting us:

  • Check with your local Postal Sorting Office to see whether they have your parcel, even if a card hasn't been left.
  • Maybe a neighbour has taken your parcel in for you or it's been left in a save place.

If you still have not received or been able to locate your order, please contact us so we have resolve this as quickly as possible for you.

You must notify us within 28 days of dispatch if you have not received your goods, please contact us within this time period in order for us to be able to assist you.

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Can I have my order sent to a different delivery address?

No, unfortunately we will be unable to amend the delivery address after the order has been placed.

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I've received the wrong bulbs

If there has been a very rare packing error and we have sent out a different fitting to the fitment you have ordered, please contact us so that we can resolve this for you as soon as possible.

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I have only received part of my order

Although your order will be dispatched on the same day, it may be sent out in separate parcels and therefore may not all arrive with you at the same time.

Please allow the full estimated delivery time stated for your complete order to arrive with you.

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Placing your order

What type of payment do you accept?

When ordering online, you can pay using our secure SagePay payment provider.

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express

We have the option for PayPal express at the checkout to make your shopping experience as speedy and easy as possible at Powerbulbs.

Your security is our priority, so you can can assured that all transactions are processed using SagePay secure servers to protect your details.

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How do I place an order?

Once you have found the products you wish to purchase, simply add them to your basket and follow our quick and easy checkout.

You will be directed to enter your personal details and then you'll be able to pay securely online.

A confirmation email detailing your order and estimated delivery times will then be sent to your inbox.

If you have any queries once you have placed your order then you can contact our team who will be happy to assist you

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What happens once I've placed an order?

Once you have placed an order, you will receive a confirmation email with the full details of your order and estimated delivery times.

We will dispatch your order within 24 hours, depending on the time you place your order).

If you have any queries once you have placed your order please do not hesitate to contact us, our team will be more than happy to help.

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Can I cancel my order?

We process all orders as quickly as possible, usually within 24 hours, so we only have a very short time where we are able to cancel an order.

If for any reason you decide to cancel your order please contact us as soon as possible.

Once the order has been sent for processing, we will be unable to cancel your order. You would then need to return the item to us.

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Can I return my order?

Yes, you can return an item as long as it’s in an unopened, unused condition. Please inform us via email if you would like to make a return. If your return request is accepted you will need to return the item to us within 14 working days. Returns after this time may not be accepted.

When you receive your item we always recommend that you check your existing bulbs before opening your new product to ensure you have the correct fitment. If you've ordered the wrong type of bulb for your vehicle, you can return it to us within 30 days of dispatch (that’s 60 days for all orders outside of the UK). We ask that you return the product in an unopened condition.

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Where do I return my item?

Returns Department

Units 5-8 Saxon Shore Business Park

Castle Road




ME10 3EU

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How long do I have to return a product to you?

We accept returns made within 30 days of the order being dispatched in the UK.

Outside of the UK we will accept returns within 60 days of the order being dispatched.

Any refunds will be completed within 30 days of cancellation of the contract.

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Which Bulbs?

Which bulbs will fit my car?

To find out which headlight bulbs fit your car you can use our online Bulb Finder. Simply enter your car make and model, plus the year it was manufactured, and we'll find the correct bulbs for your car.


We would also recommend checking your vehicle handbook to confirm the correct bulb fitting for your car.

If you need any help at all with finding the right headlight bulbs for your car, please don't hesitate to contact us. 

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What should I do if I can't find my vehicle on your site?

We aim to keep our car bulb finder up to date and as comprehensive as possible. However, your car data may be missing from our system. If this is the case you should first check your vehicle handbook, as the fittings of bulbs you require should be stated in there.

If you don't have a vehicle handbook, or you can't find the data, please contact us by phone or by email. We will then make some checks and contact you to advise what fittings you need.

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